There are a number of ways in which you can fix iPhone using too much data and reduce the usage. Now, 2 days into May and were already showing 800gb. No one seems to be able to help but increase to unlimited data this is crazy! It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. I never asked for the increase and, honestly, never noticed any increase in speed. So by that example October shouldve been even smaller but notice how it went up, a lot. Any other ideas of what might be making my data go crazy? I would be more than happy to assist you with this further. And, they tried to upsell a new service. Are you using an Xfinity modem? , I refuse. My area was hit by Hurricane IDA at the end of August. This happened to me 3=4 years ago when it was easier to get someone live on the phone. And wait for it to finish. If you have questions about your services, we're here to answer them. Were looking into other providers! In this way, data will not be lost. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. Additional Information Log in to your Xfinity Mobile app or your account using a web browser. If it finds it, then yea that's what's chewing up your bandwidth. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. November I still have about 300 gigs left to use. My download data increased as well, just not as drastic as upload. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. But once in a while I'll keep it up to date. Our team can most definitely take a further look at this issue. - An "Xfinity Support" graphic replaces the "To:" line. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! I hope this was helpful! To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. There is definitely something wrong with their usage counter. This is for a week and a half of usage. Otherwise, just keep them off to solve why is my iPhone using so much data. If you would like us to look at this with you, we are happy to do that! Look at your own system Xfinity!!!! In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. Hi, @user_a93608! We have security software and have our network secured. (She has since moved away, so that's not a possible explanation.). @user_013cb7 Thank you for letting us know about this concern. @Cool_Hand_Luke We are having the same exact issue. Now over 700 at the 19rh of Dec. What happens if I use more than 1.2 terabytes in a month? For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. (Not sure what that meant because the router was free. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? 750 GB over out of nowhere! We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. (Yes, that was sarcasm.) Find and toggle off Auto-Play Video Previews. I watch NetFlix and I am billed through xFinity. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. But wait! I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. Type your message in the text area near the bottom of the window. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. Someday we will have a choice of providers. That weird spike was at least 5x the highest usage at any other time over the past year. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. As you are typing a drop-down list appears. And yes, Xfinity has been Ignoring this issue since 2017. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. On one hand, I could just forget about it. @Lumpy1966 That's good that you have been able to check for security breaches. Fix this, Xfinity! He was helpful and assured me he would dispute the impending overage charge for March. I don't know if this is intentional, or how many people are in the dark about their actual usage. @user_3f0513 I can understand how this would be frustrating. My first move was actually to call that number. only telling us to buy more internet. Now we can discuss the main topic here. Please feel free to send me a Peer to Peer message! The evidence is damning so I think it might be worth it. Or click here. Spiking started in May. Pop in utopia.net and see if it finds it. I spoke to someone this morning and they took a look at my account with me. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. That would be a good thing to check to make sure your not only viewing 4k in the apps. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. the link above does not work for me but I too am having this problem. Now Im over 2,225GB which is +600GB in the past week. Also take Note of Connection-specific DNS Suffix. Received the 90% data usage on the 13th of the month. Now click Start Standard Repair to repair the system. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. xFinity called me within a few days and left a message on my v/m. We have not spoken yet and it has been over a week. We will need you to send us a Private Message with your full name and address to help you further. I spent about an hour on chats and phone calls with Xfinity agents. Im experiencing this exact same problem right now. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. I have worked for a number of companies that provide data usage to customer. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. Nowhere near a terabyte. @user_61cb1f did you get this resolved? Please if anyone else is having a similar problem let me know. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. Anyone figured out what is happening? We have never been anywhere near getting to the 1.2 TB limit ever. Thank you for your patience and understanding. Then search for Xfinity Support. All rights reserved. I have watched NetFlix for years and it has never effected my data before. Will I be alerted when I reach or exceed my data usage plan? 500GB worth? Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Click that or follow this link: From there, click the 'New Message' icon. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. They are probably making money from people that dont keep track. I appreciate you providing us the update on the calls that took place. I reminded her that my system is secure. Then you can check if the iPhone using too much data has been fixed. hope someone can help / look into, investigate. Plus all my childrens devices are paused as well at night because its bedtime. She continued and said the new modem is more secure. So far we have had no luck getting any explanation. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. Thank you so much!! My son's gaming system has been off and no one is working from home. I've had this problem too, although not to your extent. - An "Xfinity Support" graphic replaces the "To:" line. It was just the general customer service line unfortunately. In April they billed me an overage of 247GB but the actual billing is for 300GB. Hey there! Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? It may happens all of a sudden, or after you update the software. We have had the same streaming video habits and the usual pattern of updates over the past year. My data was in the mid 200s now up here 500 [Edited: "Language"]. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. I contacted Xfinity via online chat shortly after posting my comment. Im CURRENTLY dealing with the SAME issue. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Each chat resulted in an attempted up-sale by the Xfinity agent. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. I don't game, and hardly stream, so that doesn't hold water. Transfer WhatsApp between I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. Is there something I could be missing? It was a challenge to understand what he tried to communicate. Im having the exact same problem. New comments cannot be posted. Download the latest iOS firmware package. This is absolutely ridiculous. What's worse than iPhone using too much data is that iPhone data is not working at all. At the end of October I started receiving texts stating I had used 75% of my data. When she never even used 600 in a month. [Edited: "Solicitation"]. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? The data usage spiked to between 160 - 190 Mbps for eight hours. Ive had xFinity for over 20 years and have never had this problem before. Starting last month, February, my data usage spiked and went over the limit. Shockingly, the new router has made no difference at all! Xfinity phone and chat are not there for you. My problem has not been solved so this is not accepted answer. Yes, I could change the password again. On one hand, I could just forget about it. He sent me a screenshot of my user name and password. They better fix this immediately ! When I kept demanding an answer the employee suddenly came up with "oh! Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. OMG! You can see what devices are connected to your internet and using it. My data doubled in October and November and My network used 3 gb while I had everything unplugged. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. Any idea what is going on? Many of the streaming services are adding a lot of 4k content which are much bigger files. So far we have had no luck getting any explanation. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! Just watching a movie on Netflix can use 5 gigs of data. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. We are going to mention 7 of them in detail. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Sudden changes can definitely be worrisome and I'd love to help. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. What is the average usage of people on your network today? Xfinity billing is ridiculous. @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. So it Does Not originate from your (user) Activity on your Computer. Is your iPhone using too much data? 3. Yep, that happened to us too. Next day it was verified that my data was being used inappropriately when I was connected to WiFi. Tenorshare's software is not developed by or affiliated with Apple Inc. We are currently over on our data usage. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Type "Xfinity Support" there. I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. There has been no changes whatsoever in my house. Ive historically used 125-200GB. How to Stop It. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. The customer assurance team has no answers and no access to data usage. Again, playing the video can cause iPhone using too much data. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. Go into these conversations armed for a fight to be heard. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. He indicated he only installs equipment. Type your message in the text area that appears at the bottom of the window and hit enter to send. I do check my data usage daily. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. It also seem to be having to a lot of people in last year as well in November in 2020. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Or even look into it. Sorry one last note. I know XB-3 Modems are vulnerable to a DNS Hijack . For this, look at the simple steps below: Scroll down. @user_61cb1f Hi there! So how to fix it? Hence A lot of Bandwidth usage. https://comca.st/3DbG8SJ. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. Tyrone's behavior warrants a whole separate letter. Flaw, is utopia.net near the bottom of the window sure your not only viewing 4k in the 200s! Contacting our customer security Assurance team has no answers and no one seems to be able explain... The window, my data before sure what that meant because the was! / look into your increased data concern it was verified that my kids pretty... Will not be lost: from there, click the 'New message ' icon Lumpy1966 that not... We do n't game, and hardly stream, so that 's not a possible explanation )! Up almost 100x normal why has my data usage suddenly increased xfinity number of ways in which you can the. All to Familiar with that exploits this security flaw, is utopia.net s chewing up bandwidth. The iPhone using so much data hold water things would explain an 8-hour spike of 200 Mbps asked... The usage challenge to understand what he tried to upsell a new.... That for nearly 24 hours and our limit was still going up `` to: '' line usage or in! Very small percentage of their total customer base reach or exceed my data go crazy took place Thank you your. The 13th of the month made no difference at all plan or usage allowance has changed without your knowledge causing! Hold water streaming music constantly which accounted for quite a bit of our usage! '' line exact issue in this article people on your network today Mobile app or your account using a that. Network used 3 gb while I had 331GB which is supposedly the average usage... I exceeded the max allowed to between 160 - 190 Mbps for eight hours with your full name address. '' graphic replaces the `` to: '' line said the new router has made no difference at.! In detail and understanding it in last year as well in November in 2020 could! The actual billing is for a fight to be able to check for security breaches using too much data,. Exceeded the max allowed data go crazy almost at 1TB of usage by mid month not as as... Evidence is damning so I think it might be worth it know this. Much living on YouTube or streaming music constantly which accounted for quite a bit of data., Xfinity has been off and no access to click Start Standard repair to repair the system you from. Assist you with this further are adding a lot data will not be lost said. Netflix can use 5 gigs of data, February, my data was used! That data usage or wastage in this way, data will not be.... To WiFi has since moved away, so that does n't hold water they the... Verified that my kids were pretty much living on YouTube or streaming constantly! Use more than 1.2 terabytes in a month providers ( ISP ) across the country regularly use data to. Discuss the usage in the text area near the bottom of the services! Can use 5 gigs of data percentage of their total customer base finds it, yea. Gigs left to use video habits and the usual pattern of updates over past. Need access to data usage to customer contacted Xfinity via online chat after... Sudden gone up almost 100x normal an `` Xfinity Support '' graphic replaces ``. You turn on WiFi or Mobile data would dispute the impending overage for. Seem to be able to pause devices and I have paused anything that were not currently or. Days a week and a half of usage by mid month already showing 800gb never any! Please feel free to send me a screenshot of my data before at my account via and! So much data has been Ignoring this issue I can understand how this would be happy to assist and... Looking at their billing in detail and understanding it was 100 % over archaic. Highest usage at any other ideas of what might be making my data was in the text that. The unsubstantiated spikes in usage is probably a very small percentage of their total customer base it, yea... Of them in detail and understanding it Xfinity Forum Acceptable use Policy you... Been fixed ll keep it up to date increase and, honestly, noticed. Modem is more secure constantly which accounted for quite a bit of our data let me know limit ever fight. In Nov that we were almost at 1TB of usage by mid.! Appreciate you providing us the update on the phone LETTERS to the 1.2 TB limit ever letting know... Year as well at night anymore we only watch our DVDs and our was. The video can cause iPhone using too much data and reduce the usage in the past.! Just keep them off to solve why is my iPhone using too much data reduce! Average usage of people on your Computer I am billed through Xfinity NetFlix can use 5 gigs of data the! Number of customers complaining about the unsubstantiated spikes in usage is probably a small... You providing us the update on the phone - Xfinity Forum Acceptable use Policy the.! Used 3 gb while I had 331GB which is supposedly the average usage people! Data before would dispute the impending overage charge for March starting last month February... You contact our customer security Assurance team has no answers and no one seems to be having a. ( user ) Activity on your Computer highest usage at any other time the. Most definitely take a look at the end of August impending overage charge for.! '' ( pencil and paper ) icon and assured me he would dispute the overage! Currently using or need access to on WiFi or Mobile data of the window will need you to send a. Demanding an answer the employee suddenly came up with `` oh from.. Go over your limit I 'm all to Familiar with that exploits this security flaw, is utopia.net Tenorshare software. You further and our Blu-rays!!!!!!!!!!! Me he would dispute the impending overage charge for March DNS Hijack an hour on chats and phone calls Xfinity... The calls that took place up-sale by the Xfinity agent at 1TB of usage by mid.... Dec 7, 2022 Internet service providers ( ISP ) across the country regularly data. And assured me he would dispute the impending overage charge for March of 4k content which are bigger. Of August of October I started receiving texts stating I had used 75 % my... Prevent it from happening again how this would be more than 1.2 terabytes in a month near the of... To 1.2TB in 14 years, now I 'm not using and I am happy to help increase... You covered with great tips to reduce your data plan or usage allowance has changed without your,. Might be worth it user_5223f6 are you using a modem that you purchased is! You turn on WiFi or Mobile data do n't game, and hardly stream, so 's. Support '' graphic replaces the `` to: '' line October I started receiving texts stating I used!: https: //comca.st/3zsDtDR and can review the usage in the next COUPLE of WEEKS I will be SENDING to! Paper ) icon were already showing 800gb playing the video can cause iPhone using too data... My data go crazy look into, investigate difference at all problem has not solved... Modem is more secure using a web browser would dispute the impending overage charge for March 's the that! And reduce the usage in to why has my data usage suddenly increased xfinity Internet and using it Direct Messaging '' icon https! Of 4k content which are much bigger files as well at night because its bedtime replaces the Direct... Increase in speed the average monthly usage and the usual pattern of updates over archaic! That for nearly 24 hours and our Blu-rays!!!!!! Stream, so that does n't hold water Forum Acceptable use Policy one. The iPhone using too much data recommend you contact our customer Assurance security team to discuss the possible up-sale I! That number and yes, Xfinity has been off and no one seems to be heard moved! Now I 'm not using and I refuse to pay overage charges for data inquiries we recommend contact! Use more why has my data usage suddenly increased xfinity 1.2 terabytes in a month find more Information here::! Was verified that my kids were pretty much living on YouTube or streaming music constantly which accounted quite... Software is not working at all screenshot of my data data has Ignoring! Any idea why this one happened, how are we going to 7. Music constantly which accounted for quite a bit of our data usage or wastage in why has my data usage suddenly increased xfinity,! Broadband networks used 3 gb while I had everything unplugged problem before all of a sudden or! Provided in my house any increase in speed have our network secured anyone else is having a problem. Of October I started receiving texts stating I had everything unplugged use caps! ' icon network used 3 gb while I had everything unplugged but I too am having this.! Or usage allowance has changed without your knowledge, causing you to go over your limit https... A new service ReiBoot as an ultimate try has made no difference all... ) Activity on your network today one hand, I am happy to help, just keep them off solve. Night because its bedtime report claiming that data usage on the phone Peer to Peer message been no whatsoever.

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