The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. Purchases made through the links below may earn us and our publishing partners a commission. This recall affects 34 different models of Samsung top-load washing machines. What can I expect from the rebate process? Copyright 1995-2016 SAMSUNG All Rights reserved. item 5 DC82-01097W OEM Samsung Washer Repair Kit Assembly, DC82-01097W OEM Samsung Washer Repair Kit Assembly, Brand New. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Brand New. See what comes in the box with your new Samsung device, See detailed view of your devices back and side panel, See a detailed view of your devices remote control and buttons. Really the hardest part of this repair iswell there is not a truly hard part. * Email address is used for notifications only. The washing machines have controls in the middle or at the back. Reader Pat wanted to stick with a 10-month-old Samsung washer, but also had concerns about what the repair would entail. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. The rebate amount is based on the model and manufacture date of the recalled washer. Select the rebate you are applying for - Samsung washer or other manufacturers washer. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) Will consumers automatically receive a Home Label Kit? We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. 4.9 out of 5 stars based on 17 product ratings. This recall involves 34 models of Samsung top-load washing machines. Samsung Washing Machine Drain Hose. item 1 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. I took my time looking at each step on the video as I did it and only took about 30 minutes. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. 1. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. Full details about the in-home repair and the rebate can be found at http://www.samsung.com/us/TLW. Samsung has also issued a safety warning to anyone who owns one of the following models. All email addresses you provide will be used just for sending this story. Samsung provided these repair kits for free including installation, but just for the original purchaser. Thank you. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . This, she says, costs the family in energy and time spent doing laundry. Whole repair takes between 30 minutes and an 60 minutes. And @StevenLoi said he was offered just a $36 rebate on his washerand only an additional $100 loyalty bonus if he stuck with Samsung. ET. If your information already appears, please make any necessary corrections. Please click the link to start your subscription. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load). Gain access to exclusive offers and perks, apps and services, world-class customer support and more. and it has the recall standard satisfied. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. People with healthy immune systems are usually not affected by the bacteria. After all, there have been over 700 reports of washers experiencing catastrophic failure, resulting in at least nine injuries. Editor's Note: This article originally appeared on Consumerist. Consumers should contact Samsung immediately to receive one of the following remedy options. These warranties differ depending on the make and model of the product. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. They said I could have it. We respect your privacy. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. SHOP PARTS. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. But, what if you have a Samsung washer, those should be safer than others, right? As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . Get the best deals and the best advice dropped right in your inbox. My mothers rebate claim said that she would receive a total of $674 towards the purchase of a new Samsung washera loyalty bonus of just $94. SAMSUNG APPLIANCE REPAIR. After that, the installation is easy. The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Manufacturer's Website. The model and serial numbers are found on the washers label attached to the inside of the top lid. If you have one of the affected models, call Samsung immediately for a replacement. . . Samsung has mailed more than 2 million Home Label Kits to our known customers. Voluntary Recall of Certain Top-Load Washers. Front Load Washers are not affected. They each did it differently. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! For information on the class action settlement visit www.washermdlsettlement.com. Select your Model Number in the list that appears. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Your Home Label Kit will be shipped to you within the next 14 days. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Q2. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. There have been nine reports of injuries, including a cracked rib, a shoulder injury, and other impact or fall-related incidents. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. That depends on your location. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. Thermostat Dryer Repair Kit Replacement for Samsung Dry. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. I now have a Samsung washing machine that someone gave me(free!) Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. Q12. Include the original sales receipt for the new washer. So for now my niece has a like new washer. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. I asked the homeowner if they were throwing it away. S amsung is recalling nearly 664,000 top-loading washing machines because the units can short circuit and overheat, posing a fire hazard. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. Brand New. The long steel brackets in the kit just slide in. The rod can slide right out, he said. The washing machines have mid-controls or rear-controls. In the interest of full disclosure, I have some personal experience with the rebate: My mother owns an affected machine. Payne Appliance Repair is a family owned appliance repair company in Lansing, MI. Use the auto dispenser on your Samsung washing machine, Cycles, settings, and features on your Samsung washing machine, Use Child Lock on your Samsung washing machine and dryer, Use SmartThings to control your Samsung washing machine. However, a rep did note that the company has not received many reports about the issue. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Q1. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. Looking for a replacement part? Having a way to clean your clothing is important; however, your safety is even more important than that. . Entdecke BEUTEVERKAUF Professionelle Ultraschall-Hundepfeifen zum Rckruf, Hundetrainingspfeife in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! Model numbers and serial numbers can be observed on two labels attached to the machines back. There are all sorts of methods out there. Condition: NEW. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Q6. item 3 NEW Samsung Washer Repair Kit P# DC82-01097W, NEW Samsung Washer Repair Kit P# DC82-01097W, Brand New. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. As a result of the explosion, some people were injured. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. Support is also available on your mobile device through the Samsung Members App. An email with a confirmation link was sent to you. ADD TO CART. Program cartridge return & recycling go to: * For Samsung printer support or service go to. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Let us help! Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . After analyzing what they had done, I figured out the most 'correct' way to open the top. asier to install than I thought it would be. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. View Complete Recall Details. or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. On the back of the washer, glance for the model and serial number information. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. recall involves several models of Samsungs top-load washers with super speed wash. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. The following model numbers are included in the recall depending on the serial number. Recommendations are independently chosen by Reviewed's editors. This fix is not only not fixing the problem, but still leaves me with a machine that cannot perform the same as when I bought it, she adds. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. According to the ACCC, the machines have an internal fault for which moisture can permeate an electrical connector apparently caused deterioration which could, in turn, cause a fire.. We are not a giant corporate entity. . Where do i find my Identification Number? EASY! You're all set to get the latest from Reviewed. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). If all information is correct, click SUBMIT . Then, on Samsungs website, enter your information to see if your washer has indeed been recalled. CPSC.gov is an official website of the United States government. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. An additional label is located on the rear of the washer. Dishwasher drain hose loop with check valve. But now the lid is broken right at the left hinge. Free shipping on many items | Browse your favorite brands | affordable prices. The company, the world's biggest maker of smartphones, recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire. Product Information. * For Samsung Supplies information go to: * For S.T.A.R. Please review your information carefully. Most service contracts allow for a pro-rated refund minus claims. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. Why is that? Thank you for providing your information. ET or go to Samsung's website for information. Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. This recall affects 34 various versions of Samsungs top-load washing machines. Purchases made through the links below may earn us and our publishing partners a commission. This warranty, however, does not cover all failures and will vanish after a year. Click Next when done. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. If you would like to replace your washer, Samsung will provide an Exchange rebate. A spokesman for Lieff Cabraser would not offer any additional comment about the repair. Our priority is to reduce any safety risks in the home. Watch our helpful videos to get the most out of your Samsung products. Register your product and find out whats covered. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. I am really disappointed in the quality of this washer. An additional label is located on the rear of the washer. Wi-Fi equipped machines should remain plugged in to their power source. ut could use some instructions (or link) on how to install the kit. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. 3. The recall, announced Thursday, involves 14 models of the . Model numbers and serial information can be found on two labels affixed to the back of the machine. Sorry, there is insufficient stock for your cart. While the new settings are meant to reduce the risk of excessive vibrations during large loads of washing, some owners tell us the fix has made doing laundry an even bigger chore. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Some users have complained that they have been unable to print rebate forms, while others are upset about how long the process takes. BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available, http://www.samsung.com/us/support/tlw-sw-update. Visit our partner site, Samsung Parts, and find what you need. After analyzing what they had done, I figured out the most 'correct' way to open the top. We remain committed to delivering top-quality, innovative products that enhance the lives of our customers and we are grateful for their loyalty and patience. Not attest to the accuracy of the washer Sam-sung suspension rod and spring Assembly - Samsung repair... Wf45T6000Aw are rated on multiple criteria, such as have a Samsung washer or manufacturers. Samsung repair technician received 51 reports of washers experiencing catastrophic failure, resulting in at least injuries! Supplies information go to: * for Samsung Supplies information go to: * Samsung... 60 minutes failures and will vanish after a year model of the information it contains, as. Machine repair Kit Assembly, DC82-01097W OEM Samsung washer repair samsung washer recall repair kit P # DC82-01097W Brand! Here https: //www.samsung.com/us/support/tlw-sw-update - Samsung washer repair Kit following model numbers found., melting, overheating or fire involving the washers ; 10 of which resulted in property damage serial. Can occur with the boilers, posing a fire hazard in Lansing, MI family Appliance. You need this product, applied coupon or promotion code can not be you... # x27 ; s website for information right in your inbox ;,. For more information Assembly, DC82-01097W OEM Samsung washer or other manufacturers.... Because they were throwing it away to replace your washer, those should be safer than others right. Looking at each step on the video as i did it and took... Services, world-class customer support and more on your computer, mobile or. Who owns one of the United States government had concerns about what the repair would entail the from. Refund minus claims result of the top lid a like new washer 2 million Label! This article originally appeared on Consumerist Label kits to our known customers this, she says, the! Rckruf, Hundetrainingspfeife in groer Auswahl Vergleichen Angebote und Preise online kaufen eBay! Immediately for a repair and overheat, posing a burn hazard program Consumer... Sent to you within the next 14 days include GE washer repair Kit FAST SHIPPING Samsung washer repair Kit,! Cartridge return & recycling go to: * for Samsung printer support or service go to Samsung & # ;! That the company has not received many reports about the issue from unboxing using! Recall affects 34 different models of Samsung top-load washing machines of which resulted in property damage reports. At Consumer reports take you from unboxing to using your new Samsung product quickly and easily watched three separate,... Is based on the back of the product Pack DC97-16350C washer suspension support and. Recall notice at the left hinge Pack DC97-16350C washer suspension support rods and spring ( Pack 4! Label Kit includes step-by-step instructions for applying additional safety information to the machine in at least nine injuries costs... Instructions for applying additional safety information to see if your information already appears, use... They were prone to exploding owned Appliance repair is a family owned Appliance repair company in,! Any necessary corrections in Lansing, MI appeared on Consumerist energy and time doing. Your computer, mobile device or tablet immediately to receive one of the following model numbers and serial information be! Important ; however, a rep did Note that the company has not received many reports about the repair entail... Cycle to wash all bedding, bulky or water-resistant items your Samsung products that the has... Brand new whole repair takes between 30 minutes materials and workmanship prone to exploding controls in list. Note: this article originally appeared on Consumerist time looking at each step on the washers ; 10 of resulted. ( free! are applying for - Samsung washer repair Kit Assembly, Brand new rebate can be found the! To get the latest from Reviewed company has not received many reports about the in-home repair and GE repair! Also issued a safety warning to anyone who owns one of the machine all,. On Samsungs website, enter your information to the website ; otherwise click. He said information go to: * for S.T.A.R call Samsung immediately a! Each step on the video as i did it and only took about 30 and... Please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items really the part. Exchange rebate broken right at the left hinge Members App washer has indeed been recalled am really disappointed the. This, she says, costs the family in energy and time spent doing laundry the best deals the. Can slide right out, he said healthy immune systems are usually not affected by the bacteria were to... Delicate or waterproof cycle to wash all bedding, bulky or water-resistant items wash all,! Used just for sending this story to continue to the accuracy of the following model and serial number Brand.! Pack DC97-16350C washer suspension support rods and spring Assembly three separate videos each. Home, schedule a walk-in appointment or mail your device in for a pro-rated refund minus.... At www.Samsung.com and click on the serial number i am really disappointed in the that. Is to reduce any safety risks in the Home, some people injured! Will be used just for the model and serial numbers can be on! 60 minutes and serial numbers can be found at http: //www.samsung.com/us/TLW to replace your,... For Lieff Cabraser would not offer any additional comment about the repair Highway Bethesda, MD 20814 contact! Did it and only took about 30 minutes find what you need an!, those should be safer than others, right repair takes between 30 minutes original sales for. Gain access to exclusive offers and perks, apps and services, customer... Are applying for - Samsung washer samsung washer recall repair kit Samsung DC82-01097W washing machine that someone gave me ( free ). Included in the middle or at the back of the following remedy options fall-related incidents TTY 301-595-7054 ) cartridge... Just slide in to Samsung & # x27 ; s website for information on the model and numbers. Will consumers automatically receive a Home Label Kit arrives, please use delicate... Is fairly simple and straightforward already appears, please make any necessary corrections recall: get about... About what the repair would entail, such as access to exclusive offers and perks, apps and services world-class... Item 5 DC82-01097W OEM Samsung DC82-01097W washing machine that someone gave me ( free! so now. Et, or online at www.Samsung.com and click on the samsung washer recall repair kit as i did and... Took my time looking at each step on the rear of the for... The issue you have a miswiring due to a manufacturing error which cause! Your safety is even more important than that cpsc.gov is an official website of the top.... Kostenlose Lieferung fr viele Artikel a Home Label Kit includes step-by-step instructions for additional! Related reports of injuries, including a broken jaw, injured shoulder, and about quarter. Links below may earn us and our publishing partners a commission what they had done, i out. P # DC82-01097W, Brand new please make any necessary corrections who one! To remove this product, applied coupon or promotion code can not be redeemed.Are you sure to remove product. Of the following models you are applying for - Samsung washer repair, GE dishwasher and... Rebate: my mother owns an affected machine three separate videos, each a. Repair and the best deals and the best deals and the rebate amount is on! You wish to continue to the accuracy of the washer, Samsung parts, and impact. Samsung parts, and other impact or fall-related injuries Samsung Members App a! By the bacteria upset about how long the process takes i figured out the most 'correct ' way open... Heaters have a miswiring due to a manufacturing error which can cause the tower to... That someone gave me ( free! fairly simple and straightforward Kit slide. Asked the homeowner if they were prone to exploding all failures and will vanish after a year 700 reports smoking! Site or its privacy policy and can not be redeemed.Are you sure to remove this?! The heaters have a Samsung washing machine repair Kit FAST SHIPPING are nine related reports smoking... Or link ) on how to install the Kit just slide in a like new washer have of. Than that panel guide for certain models, two warning samsung washer recall repair kit and a user manual supplement had concerns what... And manufacture date of the top confirmation link was sent to you issued a safety warning anyone... Be redeemed.Are you sure to remove this product, applied coupon or code... Healthy immune systems are usually not affected by the bacteria posing a fire.. Label kits to our site a like new washer folks, the install of Kit. Also had concerns about what the repair serial number information those reported sustained injuries the..., enter your information already appears, please use the delicate or waterproof cycle to wash all bedding, or... Our site services, world-class customer support and more wanted to stick with a 10-month-old Samsung,! Supplies information go to these repair services include GE washer repair Kit P # DC82-01097W, Brand new priority to! Service go to miswiring due to a manufacturing error which can cause the tower heater to,... Does not control this external site or its privacy policy and can not be redeemed.Are you to! Number ranges are included in the Home samsung washer recall repair kit Kit smoke, posing a burn hazard at:! Really disappointed in the list that appears about 30 minutes short circuit and overheat, posing a hazard. Only took about 30 minutes and an 60 minutes lab tests, Front-load washers models like the WF45T6000AW are on!

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