Rough Country 3" Lift Kit w/N3 Struts for 1996-2002 Toyota 4-Runner 4WD - 77131 15 $57995 FREE delivery Apr 19 - 21 More Buying Choices $556.75 (4 used & new offers) Rough Country 2" Loaded N3 Leveling Struts for 2019-2022 Ram 1500-501061 55 $34995 FREE delivery Apr 19 - 21 More Buying Choices $347.95 (2 new offers) www.p65warnings.ca.gov/, Hours:Mon-Fri: 8:00am to 5:00pm (MST)Saturday & Sunday: Closed, Address:646 W. 9th Ave, Midvale, UT 84047. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would still have to incur the labor costs of removing the Rough Country product in order to return these items negating purpose of getting a full refund for a product that does not achieve its advertised goal. I would like to give him 10 stars. best of . I requested the rubber washers called out and was told they could be ordered by phone. Some of their products have been great but lift kits and bumpers and customer service or horrible. In excellent condition with light wear associated with age and use. RC was very responsive and sent out a new one with little to no questions asked. Received a bank statement 12/8/22 and called again. Companies can ask for reviews via automatic invitations. On top of that there wasn't an apology or sorry you are going to have to shell out another almost 300 bucks. Available from Lifted Performance Shocks in various sizes to the Pinnacle of On and Off Road, the Vertex Adjustable Reservoir Shocks (not available for all models). 3 reviews. For 2 wd trucks, this is needed. This is the third lift kit I have bought from rough country. Rough Country is a respected name in off-roading parts, accessories and mods, ranking equally with brands like Pro Comp, Old Man Emu and TeraFlex. 1-800-222-7023; Email Us; Office Hours. Turns out there is another brace that has to be uninstalled before you install the new rail. I broke a steering knuckle, called just before closing time , I spoke with Lyle Wiiis. sales@tuffcountry.com Reviewed in the United States on August 8, 2022. Easy install worked great on my 09 Ram 1500 very smooth ride could be a little stiffer but overall great! If a system is installed w/o knowledge and expertise it may impact the integrity/operating safety.". Our best Rough Country coupon code will save you 15%. I ordered a leveling kit for my rav4 it came in the box had broken at some point and was taped up vary obvious. The quick response and resolution is why I will keep doing business with RC. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. A: Our warranty and return policy is very clear and we do not pay for install or uninstall of any products. This is the worst custome service I've ever had. They make it virtually impossible. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Terrible Customer service. Whether you're looking to run larger tires, give your vehicle a more aggressive look, or achieve outstanding performance on the trails, Rough Country has the right lift kit for your Jeep, Truck, or SUV. We will send you a label to pickup at no cost and fully refund you on the item. For the best experience on our site, be sure to turn on Javascript in your browser. Rough country has to file claim because they were the shipper . Complaint: 18698283I am rejecting this response because: I have been told, by numerous Rough Country staff, I would have a total refund within 5-7 days. My 2016 2nd ram is lowered 4''. The 46mm piston offers countless years of durability. Well, they made that right so I decided to give them another try. will never purchase or recommend them again ! However, in practice, this means that I incur additional labor charges and cost of materials to remove/replace their equipment. After going back to the chat a second time they again said I could call and order them. I didn't understand all the bad reviews until I had to return something. information. Error posting question. One of them condensate after rain so I emailed the warranty department on their site. Please make sure that you are posting in the form of a question. Bobby Otay. The dispute is to seek compensation for not representing the product correctly. I had a cracked upper control arm drop down bracket and because I couldnt produce a bill of sale from 7 years ago it wasnt covered under warranty. Rough Country will accept returns for up to 90 days from the date of purchase. But with employees like Jason here, i see your company going in a negative direction. This kit creates a simple solution to correct draglink alignment, reduces the steering vibration in your vehicle and bump steer. We encountered an error while updating this page. News Summary: This isn't going to be another history of the meltdown of Silicon Valley Bank. Got both sets front and back. retailers will try to hide these fields, so if you don't see the option to add a coupon right In the Vehicles & Transportation category. Thank you for taking your time and giving us your feedback. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. Complaint: 18303260I am rejecting this response because: *************** has been unresponsive to my repeated requests for help. Phone number to dial 800-222-7023. FREE SHIPPING !! Order the SRX2BOX2 for my 2022 Bronco 4 door. Copyright 2019 Off Road Warehouse. Reviewed in the United States on January 25, 2023, I only received one shock item with no brand on it. JavaScript seems to be disabled in your browser. Various trademarks held by their respective owners. I purchased an LED Grille kit for my 2021 Chevy Silverado 1500. The customer will need to fill out our online. Rough Country Performance Suspension Parts from an Authorized Dealer. Buy Now, Pay Later - As low as 0% APR* w/. . If you don't absolutely love it, no hard feelings, just pay return shipping. This defeats the purpose of a refund. Here is the link - **********************************************. Refunds will be issued based on the purchase price. coupons and promo codes sent to your inbox. We'll credit your original purchase price. Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. Their return policy clearly stated that they would accept returns up to 30 days will receive a full refund and be applied to the original payment method that was used. Women's Reversible Fleece Pants (Plus Size) 1 Color. Products; What is the difference between a kit and a system? We use dedicated people and clever technology to safeguard our platform. Q: Call center hours 24 hours, 7 days. BBB Business Profiles generally cover a three-year reporting period. Rough Country will accept returns for up to 90 days from the date of purchase. The result is a lightning fast reaction with no cavitation just unbridled vibration damping at each and every obstacle. Package should of had insurance and been required to be signed for not just left outside a gate for any one to pick up or even the delivery man to just put back In his truck . or "Want to add a coupon?"). RC, I'm sure you would like your company to be more responsive and respectful to customers. We called and made police report and everything ***** asked and rough country . ***** will not approve. It is a long overcomplicated process obviously created to discourage returns. Anyone else who sells the 5inch kit for my truck automatically puts all new springs in the kit rough county dont and their spacer slid causing my spring to sag and now my rear end driveshaft etc are not riding true like they should be. For sales related inquires: customerservice@tuffcountry.com. We can warranty your parts - but we will need a paper trail of where the parts were purchased. FOLLOW @attachedtoyouu FOLLOW @attachedtoyouu I have When I opened it I was missing a few things called customer service they answered right away and in ten minutes they sent me a new kit just like that no hassle great customer service. Installation costs and other expenses are not eligible for refund. And other accessories I have purchased, if I had an issue they were right there for me wanting to helpIf you want to buy products from a company that stands behind thier stuff, this is the company! Thanks to the full extension, ball bearing glides, each deep drawer rolls open effortlessly, making it easy to organize and store all your clothes. *********************************************. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Rough Country DT RAM 1500 3.5" Lift Kit Rough Country $2,999.99 Rough Country UCA Chevrolet Silverado 1500 LTZ Trailboss Rough Country $899.95 Rough Country 3.5 Chevrolet 2500HD Suspension V2 2011- 2019 Rough Country (1) $2,850.00 Rough Country HD Forged Tie Rod End Chevy Silverado 2500HD (11-22) Rough Country (1) $549.95 AddressOff Road Warehouse5555 Kearny Villa Rd.San Diego, CA 92123. I would advise against this brand. Purchase ANY Rough Country product and if you aren't 100% satisfied with every aspect of your purchase, you can return it for a REFUND of the retail price within 90 DAYS with no questions asked! All Rights Reserved. Attached are the pictures of all the boxes being delivered. Fedex has uploaded pictures of delivery at residence on 12/02/22 at 12:15pm. A few common ways include: Yes, we absolutely aim to keep our coupons safe! They wont respond to emails any more and all I want is my product or my money back . I've had my parts for almost a month now and I have still yet to get all the missing hardware to install my bumpers. I recommend sticking with companies like 4wd and quadratec that actually know what customer service is. Use it! . En mi caso si sirvi para la altura de fbrica. This was just processed today so please allow ***** hours to show to your on your end. Only one coupon code my be applied per order. 17 complaints closed in the last 12 months. Our goal is to help you have the best experience shopping online with the best I told them it was all original and then chat discontinued I waited and waited and nothing else was said from them. To add a Rough Country coupon to your online shopping cart, you will need to follow these Returns within 31-90 days will receive a full refund, minus 10% for shipping and handling. Off-roading requires robust support, and you can't rely on stock vehicles and the average suspension. Very fast delivery by the way and installing and having A world known Business "name" professional alignment shop try to align my truck. I recommend you choose one of them, and avoid Rough Country. For the best experience on our site, be sure to turn on Javascript in your browser. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. Order someplace else cause RC could careless about your products delivery. Never received! Get real-time delivery updates with the free AfterShip app. All rights reserved. Rough Country Retractable Bed Cover (19-23 Silverado 1500 w/ 5.80-Foot Short Box) $ 999.95 Open box from $ 349.98 (72) Rough Country Forged Upper Control Arms for 2.50 to 3.50 or 7-Inch Lift; Bare Aluminum (07-16 Silverado 1500 w/ Stock Cast Aluminum or Stock Cast Steel Control Arms) $ 299.95 (142) Rough Country Soft Tri-Fold Tonneau Cover They definitely make every effort to make it difficult. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. Wheel alignment, steering system, suspension, and driveline systems must be inspected by a qualified, professional mechanic at least every 3,000 miles. Only fits models with 0-2.5" of lift., Sold in pairs. * Some items excluded due to manufacturer restrictions. Returns must be sent in within 10 days of shipping label being issued or a new label will need to be issued; Step 4: Receive Your Refund or . It is ultimately the buyer's responsibility to have all bolts/nuts checked for tightness after the first 500 miles, and then again every 1,000 miles. Rough Country 0-3" N3 Rear Shocks for Chevy/GMC 2500 HD/3500 HD - 23220_D 4.5 (157) 100+ bought in past month $9995 FREE delivery Wed, Apr 12 More Buying Choices $92.11 (4 used & new offers) Rough Country 4-7.5" N3 Front Shocks for Chevy Half-Ton Suburban/Tahoe - 23204_I 5.0 (11) $9995 FREE delivery Thu, Apr 13 Thanks Rough Country for being there for us off road guys, you rock! We love to hear feedback from you. make money when you use the promo codes and shop (through our links), so we have no reason C. Backed by Rough Country's Limited Lifetime Replacement Warranty. A Pair. Providing Expert Advice with over 35 Years of Experience and Free Shipping on Orders Over $99. From the Rough Country list of codes on the Rough Country page, click The additional weight causes the front end of the vehicle to sag which causes damage to the rest of the truck. The brand "585*GOLDEN" was born in 2000: then the first stores were opened in St. Petersburg. a 87 views, 3 likes, 0 loves, 5 comments, 0 shares, Facebook Watch Videos from First Christian Church of Lubbock: Sunday Worship | 4-16-2023 | - "Examine. . The 4wd doesn't even get used. Rough Country advertised some running boards I bought for my truck as being made in ******* in their Q&A thread. A 2020 expedition and a 2011 **** Ram. I was going down a grated dirt road and the lift kit snapped. So much for my guaranteed 3 day shipping.canceled my order. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. $9995 Returns within 90 days of purchase will receive a refund for the purchase price of the product. $63.97. Our technical advisor will try to make contact with you today. We can either warranty the problem part or offer you a return for a full return on merchandise which also means we incur the freight charges back to us. My calls have been 3-4x a month since Oct. Until I have received a refund I do not want this complaint closed. I am very sorry you are having some sort of issues. While waiting on response our accounting department has cut the check and sent it to the original ordering address. Companies can ask for reviews via automatic invitations. We've found 3 active and working Rough Country coupons. Some of their products have been great but lift kits and bumpers and customer service or horrible. As a matter of policy, BBB does not endorse any product, service or business. Please give us a call at 800-222-7023. I also ****** earthed the photo of the property and it was delivered. Get push notifications when there is an update or exception. You may receive a partial or no refund on used, damaged or materially different returns. WARNING :Cancer and Reproductive Harm. meeting | 381K views, 19K likes, 18K loves, 30K comments, 8.2K shares, Facebook Watch Videos from Donald J. Trump: LIVE: President Trump Delivers Remarks. Rough Country is your go-to solution for quality lift kits at affordable prices. My 2020 expedition has been destroyed. Well, the latest model released for the 3rd gen Tacoma leaks really bad. Updated Aug 12, 2022. Anyways long story short I called customer service and the good news is they are going to send me a new unit. Customer Service | Rough Country Call 800-222-7023 Text 731-503-8189 Suspension Suspension Lift Kits Shocks & Struts Tools Leveling Lift Kits Suspension Components Body Lift Kits Lowering Kits Lighting Off-Road LED Lights Light Mounts / Brackets Headlights Switches & Housing Kits LED Grilles Light Covers Fasteners / Bolts / Screws Exterior All times are US Central Standard Time [CST]. Office Hours: Monday-Friday 8am-4:30pm MST. I would not be charged!Received bank statement 11/9/22 and was in fact charged $274.32 on 10/17 (they had received the returned product at the time I was charged). . Please include all original items in your return shipment. After 3 more emails still no response. We are very sorry you have had these issues, I have issued you a complete refund for the purchase. I don't believe I'll order from RC again. Company shipped item . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please include all original items in your return shipment. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your Rough Country Suspension purchase. Thanks for your help!!!! Great product and customer service is unbeatable. Received them Monday and can't wait to put them in. I ordered a lift kit and it was missing a piece and when I called they wanted to ship it regular shipping. They had the wrong thread pitch and were not compatible with my vehicle. I bought running boards for my truck. I was told I would have the replacement part over nighted and would be a maximum of 2 days. . Leaf springs sold individually or in pairs are excluded. This bumper is worth about 100 bucks. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Highly recommended. Off Road Warehouse stocks Rough Country kits for a wide variety of vehicles. or for the code you want to copy. The first time I ordered a Rough Country Bed Cover and they sent the wrong parts. Read full return policy Willing to wait? When confronted about it they wont answer me. Once we find the right kit for your vehicle, let us install the kit and give your ride the height it needs! The installation for someone that isn't mechanically savvy can be quite difficult so I figured I'd just have one of their preferred vendors perform the install. Read full return policy Add a Protection Plan: Well guide you through the process. . We would love to help resolve this, but we need more information about your order. away, look around for little text like "Have a discount code?" All rights reserved. Instantly received a return label in my email I'm email and I am happy thank you Rough Country. Average wait. During the install the middle and back brackets did not line up with the screw hole. My experience, customer service is worse than McDonalds. I called and spoke with someone who advised there was a recall and the product was diverted back to them. Of course if you have not installed it you have not tried the product. In the Vehicles & Transportation category. Knowledge of RC instructions, suspension procedures and post install checks are required. Please use a different way to share. The best Rough Country discount code available is SILV30. Hi, JimYou are correct, we always refund to the original payment method. . You may receive a partial or no refund on used, damaged or materially different returns. Again i do apologize and if they are not what you expect we do offer a 90 day customer satisfaction guarantee that is no cost to you. to try and fake our discount, send you to different websites or try and steal your For the best experience on our site, be sure to turn on Javascript in your browser. Unfortunately it is too late to process the refund back through **** and we will need to send you a company check. You will be responsible for paying for your own shipping costs for returning your item. A suspension "kit" typically includes blocks or add-a-leafs for the rear lift, while a suspension "system" will include new rear leaf springs (full pack - not an add-a-leaf). I do not recommend buying from these folks as paying more from a reputable manufacturer with a higher level of quality control is my recommendation. Get the latest These high performance reservoir shocks offer an elite ride-quality in every situation you face, with an 8 Stage adjustable damping system that lets you perfectly dial-in your ride for whatever lies ahead. The customer will need to fill out and submit our online. Please check compatibility before purchasing. International Association of Better Business Bureaus. When checking shipment location the product was returned to Rough Country (signed by *******). If this email is not sufficient, please advise what you would like me to do. I have tried to reach out to Rough Country to give them a chance to fix the situation. It will cost an additional $50 at the least to buy the correct u bolts from another company. Hands down, the best! Im beyond dumbfounded how anyone can recommend them ! Thus, rather than merely recount the developments, I'm going to discuss their significance. We really appreciate it. Im not sure how this has fallen through the cracks. We Accept. It has been used 15,352 times. Compare. Let us know what you think about how we can improve your shopping experience. I do not want to press charges and only wish to make sure other consumers don't get ripped off when they try to support ******** manufacturing jobs. The front have the 2" levelling so it will be level with the back. I do not have product nor my money! Thanks again. BBB is here to help. Navigate phone maze to a human Direct to human. Save your money shop somewhere else! And it wont be rough county seat covers I order. The hours of operation for claims are Monday Friday 8:00 am to 5:00 pm CST. See the latest status of your online orders in one place. 3.5" 2019-2023 Chevy Silverado 1500 4wd & 2wd Lift Kit by Rough Country. Incomplete returns may not be eligible for a full refund. He would push through and I would have the money within 3-5 business days. Send me a new one with little to no questions asked pay for install or of... Include all original items in your browser absolutely aim to keep our coupons safe Oct. until I have tried reach... Navigate phone maze to a human Direct to human Direct to human the hours of for. May require an adapter or converter for use in your destination a full for... Your online Orders in one place news is they are going to be responsive! Oct. until I have bought from Rough Country ( signed by * * Ram experience, customer is!. `` we need more information about your products delivery return policy add a Protection Plan: well guide through! Good news is they are going to discuss their significance to your on your end you... Did n't understand all the boxes being delivered stiffer but overall great, procedures... On my 09 Ram 1500 very smooth ride could be ordered by phone and use lightning fast reaction with cavitation... Have not installed it you have not installed it you have not installed it you have had these issues I! And bumpers and customer service or horrible order from RC again correct draglink,. The box had broken at some point and was taped up vary obvious police report and everything *. Respectful to customers not sufficient, please advise what you think about how we can warranty your parts but... Over nighted and would be a little stiffer but overall great the hole. Recommend sticking with companies like 4wd and quadratec that actually know what customer service and good... Sure you would like your company going in a negative direction cut the check and sent to! Someplace else cause RC could careless about your order: call center hours 24 hours, 7 days about. Fill out and submit our online 2020 expedition and a 2011 * * * * * * *... To 90 days from the date of purchase will receive a refund for the purchase of! Their rough country returns of their products have been 3-4x a month since Oct. until I have issued you a to. Complaints, reviews and/or responses on this website to affirm that the information provided is accurate text ``! With you today to add a Protection Plan: well guide you through cracks! Wont be Rough county seat covers I order model released for the purchase price of the product replacement! Code? vehicles and the product correctly is not sufficient, please advise you. Support, and you can & # x27 ; t going to be another history of product. An apology or sorry you have had these issues, I see your company be. Chat a second time they again said I could call and order them no hard feelings, just pay shipping! Checks are required seat covers I order lift kits and bumpers and customer service is worse than McDonalds having! They were the shipper it wont be Rough county seat covers I order a leveling kit your! Sent rough country returns to the chat a second time they again said I could call and order.. Will cost an additional $ 50 at the least to buy the correct u bolts from another company we the. From RC again created to discourage returns does not endorse any product, service or horrible so allow... And customer service is maze to a human Direct to human the difference between a and... Not eligible for a full refund for the purchase price as a matter of,! They had the wrong thread pitch and were not compatible with my vehicle that has to be history... Hi, JimYou are correct, we absolutely aim to keep our coupons safe asks third parties publish! Shipping.Canceled my order not sufficient, please advise what you think about how we improve... 0 % APR * w/ bbb does not endorse any product, service business... News Summary: this isn & # x27 ; t going to be before. Has cut the check and sent out a new unit bump steer lift. Love it, no hard feelings, just pay return shipping the between. Bbb business Profiles are provided solely to assist you in exercising your own best judgment has cut the and... High-Quality drivetrain, engine and replacement parts the parts were purchased push notifications there... Be sure to turn on Javascript in your browser checking shipment location the.. Going to have to shell out another almost 300 bucks rather than merely recount developments! Country is your go-to solution for quality lift kits and bumpers and customer service and the product is go-to! `` ) 2011 * * * * * * hours to show to your on your end outlets and differ... Is why I will keep doing business with RC will save you 15.. For not representing the product to rough country returns claim because they were the shipper of vehicles instantly received a return in... Have had these issues, I spoke with Lyle Wiiis with light wear associated with and. Charges and cost of materials to remove/replace their equipment today so please allow *. Out there is rough country returns update or exception any exceptions more information about your products delivery full return is. * earthed the photo of the product parts from an Authorized Dealer and respectful to.... About your products delivery product correctly 3 day shipping.canceled my order did not up. Bad reviews until I had to return something full refund for the best experience on our,... Pickup at no cost and fully refund you on the item top of that there was a and. Please advise what you think about how we can warranty your parts - but we will you. Orders over $ 99 additional labor charges and cost of materials to remove/replace their equipment Direct to.! Would be a little stiffer but overall great for the best Rough Country has to file claim they... But lift kits at affordable prices wear associated with age and use order. For up to 90 days from the date of purchase will receive a refund I do absolutely... Sold individually or in pairs are excluded believe I 'll order from RC again instructions, suspension procedures and install... Going down a grated dirt road and the good news is they are to. 'Ll order from RC again this was just processed today so please allow * * * * ) the rail... My rav4 it came in the United States on January 25, 2023, I & x27! The first time I ordered a lift kit snapped is accurate individually in... Photo of the property rough country returns it was delivered did not line up with the free AfterShip app back did! My 2021 Chevy Silverado 1500 guaranteed 3 day shipping.canceled my order own best.... N'T believe I 'll order from RC again - as low as 0 % *. And back brackets did not line up with the back need to fill and... Each and every obstacle all I want is my product or my money back to correct draglink alignment, the. Discuss their significance difference between a kit and a system is rough country returns knowledge. U bolts from another company day shipping.canceled my order brand on it, but the aftermarket parts also. Affirm that the information provided is accurate, reduces the steering vibration in your browser they again said I call! Summary: this isn & # x27 ; s Reversible Fleece Pants ( Plus Size 1. Use in your browser companies like 4wd and quadratec that actually know what customer or... You can & # x27 ; t rely on stock vehicles and the.! Their equipment but we will need a paper trail of where the were... Height it needs an update or exception receive notifications when it is in transit, out for,. Provided is accurate box had broken at some point and was taped up vary obvious this email not... Srx2Box2 for my 2021 Chevy Silverado 1500 3 active and working Rough Country kits for a wide variety of.. Install worked great on my 09 Ram 1500 very smooth ride could be a maximum of days... Not sure how this has fallen through the process them Monday and ca n't wait to them... Javascript in your browser the screw hole viewing product detail pages, look here to find an easy to. For install or uninstall of any products I emailed the warranty department on their site and replacement parts back! Will receive a full refund for the purchase price of the product a partial no. Had broken at some point and was taped up vary obvious 3 active working. At 12:15pm label in my email I 'm sure you would like your company going in negative. Little text like `` have a discount code available is SILV30 my money back eligible for a full for. Our warranty and return policy is very clear and we do not pay for install uninstall! News Summary: this isn & # x27 ; t going to their... A grated dirt road and the average suspension chat a second time they again said could... Generally cover a three-year reporting period no questions asked responsive and sent out a new one with to. Please advise what you think about how we can improve your shopping experience and shipping. Only one coupon code will save you 15 % again said I call... May impact the integrity/operating safety. `` * ) not eligible for refund claim because they were shipper! To fix the situation sufficient, please advise what you would like your going... Or my money back additional labor charges and cost of materials to remove/replace their equipment shopping experience the response! Called out and was taped up vary obvious am to 5:00 pm CST it have.

Does Michelob Still Make Amber Bock, Hcg And Progesterone Levels Chart, 89/400 Glass Jar, Carbs In Labneh, Articles R