Conditional access to see policy failure and success. The sign out request specified a name identifier that didn't match the existing session(s). Currently I have signed in using my personal id, please help me sign in through my work id using authenticator. Either a managed user needs to register security info to complete multi-factor authentication, or a federated user needs to get the multi-factor claim from the federated identity provider. Well occasionally send you account related emails. This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. BlockedByConditionalAccessOnSecurityPolicy - The tenant admin has configured a security policy that blocks this request. Create a GitHub issue or see Support and help options for developers to learn about other ways you can get help and support. IdsLocked - The account is locked because the user tried to sign in too many times with an incorrect user ID or password. When triggered, this error allows the user to recover by picking from an updated list of tiles/sessions, or by choosing another account. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. InvalidUserCode - The user code is null or empty. PasswordChangeAsyncJobStateTerminated - A non-retryable error has occurred. DeviceNotDomainJoined - Conditional Access policy requires a domain joined device, and the device isn't domain joined. Error Code: 500121 Request Id: c8ee3a0a-e786-4297-a8fd-1b490cb22300 Correlation Id: 44c282ec-9e42-4c35-b811-e15849045c41 Timestamp: 2021-01-04T16:56:44Z Good Afternoon, I am writing this on behalf of a client whose email account we set-up on Microsoft Office Exchange Online. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. This error also might occur if the users are synced, but there is a mismatch in the ImmutableID (sourceAnchor) attribute between Active Directory and Azure AD. AuthenticationFailed - Authentication failed for one of the following reasons: InvalidAssertion - Assertion is invalid because of various reasons - The token issuer doesn't match the api version within its valid time range -expired -malformed - Refresh token in the assertion isn't a primary refresh token. To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. DeviceOnlyTokensNotSupportedByResource - The resource isn't configured to accept device-only tokens. troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. InvalidRequest - The authentication service request isn't valid. This error can result from two different reasons: InvalidPasswordExpiredPassword - The password is expired. The user didn't complete the MFA prompt. Current cloud instance 'Z' does not federate with X. User should register for multi-factor authentication. DeviceIsNotWorkplaceJoined - Workplace join is required to register the device. When the original request method was POST, the redirected request will also use the POST method. This enables your verification prompts to go to the right location. ConflictingIdentities - The user could not be found. Please use the /organizations or tenant-specific endpoint. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. Go to the two-step verification area of your Account Security page and choose to turn off verification for your old device. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. Contact your IDP to resolve this issue. The account must be added as an external user in the tenant first. I am not able to work due to this. More info about Internet Explorer and Microsoft Edge. These depend on OAUTH token rules, which will cause an expiration based on PW expiration/reset, MFA token lifetimes, and OAUTH token lifetimes for Azure. Contact your IDP to resolve this issue. OrgIdWsFederationMessageInvalid - An error occurred when the service tried to process a WS-Federation message. External ID token from issuer failed signature verification. A unique identifier for the request that can help in diagnostics across components. This type of error should occur only during development and be detected during initial testing. How to fix MFA request denied errors and no MFA prompts. OnPremiseStoreIsNotAvailable - The Authentication Agent is unable to connect to Active Directory. To set up the Microsoft Authenticator app again after deleting the app or doing a factory reset on your phone, you can any of the following two options: 1. Contact the tenant admin. UnsupportedGrantType - The app returned an unsupported grant type. Or, sign-in was blocked because it came from an IP address with malicious activity. ExternalClaimsProviderThrottled - Failed to send the request to the claims provider. Try signing in again. Note: Using our Duo Single Sign-On for Microsoft 365 integration will avoid or resolve these issues. UserNotBoundError - The Bind API requires the Azure AD user to also authenticate with an external IDP, which hasn't happened yet. Browse to Azure Active Directory > Sign-ins. The token was issued on {issueDate}. I would suggest opening a new issue on this doc. It is either not configured with one, or the key has expired or isn't yet valid. ExpiredOrRevokedGrantInactiveToken - The refresh token has expired due to inactivity. The server is temporarily too busy to handle the request. For further information, please visit. InvalidClientSecretExpiredKeysProvided - The provided client secret keys are expired. This is for developer usage only, don't present it to users. To learn more, see the troubleshooting article for error. Provided value for the input parameter scope '{scope}' isn't valid when requesting an access token. The app will request a new login from the user. The app that initiated sign out isn't a participant in the current session. DeviceFlowAuthorizeWrongDatacenter - Wrong data center. NotSupported - Unable to create the algorithm. OrgIdWsFederationNotSupported - The selected authentication policy for the request isn't currently supported. Please look into the issue on priority. Client assertion failed signature validation. NgcTransportKeyNotFound - The NGC transport key isn't configured on the device. Fix time sync issues. Only present when the error lookup system has additional information about the error - not all error have additional information provided. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. Step 3: Configure your new Outlook profile as the default profile. User account '{email}' from identity provider '{idp}' does not exist in tenant '{tenant}' and cannot access the application '{appid}'({appName}) in that tenant. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. This could be due to one of the following: the client has not listed any permissions for '{name}' in the requested permissions in the client's application registration. Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it. When activating Microsoft 365 apps, you might encounter the following error: Try the following troubleshooting methods to solve the problem. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. It may indicate a configuration or service error. Timestamp: 2022-12-13T12:53:43Z. @marc-fombaron: I checked back with the product team and it appears this error code occurs when authentication failed as part of the multi-factor authentication request. An admin can re-enable this account. Correlation Id: e5bf29df-2989-45b4-b3ae-5228b7c83735 InvalidReplyTo - The reply address is missing, misconfigured, or doesn't match reply addresses configured for the app. KmsiInterrupt - This error occurred due to "Keep me signed in" interrupt when the user was signing-in. This can be due to developer error, or due to users pressing the back button in their browser, triggering a bad request. The request body must contain the following parameter: 'client_assertion' or 'client_secret'. Next you should be prompted for your additional security verification information. V1ResourceV2GlobalEndpointNotSupported - The resource isn't supported over the. InvalidSessionKey - The session key isn't valid. Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app. To learn more, see the troubleshooting article for error. Application {appDisplayName} can't be accessed at this time. InvalidUriParameter - The value must be a valid absolute URI. Client app ID: {ID}. UserStrongAuthExpired- Presented multi-factor authentication has expired due to policies configured by your administrator, you must refresh your multi-factor authentication to access '{resource}'. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. TemporaryRedirect - Equivalent to HTTP status 307, which indicates that the requested information is located at the URI specified in the location header. The token was issued on {issueDate} and the maximum allowed lifetime for this request is {time}. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. Message. AdminConsentRequired - Administrator consent is required. DesktopSsoAuthenticationPackageNotSupported - The authentication package isn't supported. #please-close. A supported type of SAML response was not found. RequestDeniedError - The request from the app was denied since the SAML request had an unexpected destination. Hi @priyamohanram I'm getting the following error when trying to sign in. NationalCloudAuthCodeRedirection - The feature is disabled. Error 50012 - This is a generic error message that indicates that authentication failed. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. The application requested an ID token from the authorization endpoint, but did not have ID token implicit grant enabled. - The issue here is because there was something wrong with the request to a certain endpoint. Expected - auth codes, refresh tokens, and sessions expire over time or are revoked by the user or an admin. GraphUserUnauthorized - Graph returned with a forbidden error code for the request. After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. The request requires user interaction. Have user try signing-in again with username -password. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. Contact your IDP to resolve this issue. Sometimes your device just needs a refresh. Try to activate Microsoft 365 Apps again. Thank you! Have a question about this project? To learn more, see the troubleshooting article for error. Open File Explorer, and put the following location in the address bar: Right-click in the selected files and choose. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. DevicePolicyError - User tried to log in to a device from a platform that's currently not supported through Conditional Access policy. OnPremisePasswordValidationTimeSkew - The authentication attempt could not be completed due to time skew between the machine running the authentication agent and AD. RedirectMsaSessionToApp - Single MSA session detected. A specific error message that can help a developer identify the root cause of an authentication error. FedMetadataInvalidTenantName - There's an issue with your federated Identity Provider. If the process isnt blocked, but you still cant activate Microsoft 365, delete your BrokerPlugin data and then reinstall it using the following steps: For manual troubleshooting for step 7, or for more information, see Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service. OAuth2IdPRetryableServerError - There's an issue with your federated Identity Provider. The application can prompt the user with instruction for installing the application and adding it to Azure AD. QueryStringTooLong - The query string is too long. SessionControlNotSupportedForPassthroughUsers - Session control isn't supported for passthrough users. UserStrongAuthEnrollmentRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because the user moved to a new location, the user is required to use multi-factor authentication. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. DeviceAuthenticationFailed - Device authentication failed for this user. UnsupportedAndroidWebViewVersion - The Chrome WebView version isn't supported. InteractionRequired - The access grant requires interaction. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. Is missing, misconfigured, or the key has expired or is n't yet valid: using Duo. Have signed in '' interrupt when the error lookup system has additional information.. Error code for the request to the right location - Equivalent to HTTP status,! Authentication Failed Microsoft Support and Recovery Assistant ( SaRA ) to reset Microsoft... 'S an issue with your federated Identity Provider is required to register the device Bind API requires the AD... 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