On March 6, 2017, MetLife separated its U.S. retail business. Online purchaseThis indicates whether the company offers a way to apply for and purchase policies entirely online. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Not all marketing materials, products and/or product features are available at all firms or in all states. Power 2022 U.S. Get matched with an Authorized Partner. Generally, clients must take required minimum distributions from their Individual Retirement Annuity (IRA) once they reach age 73 or at age 72 if they were born on or after July 1, 1949 through December 31, 1950. Its location on this page may change next time you visit. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. I made a Consumer Affairs account today just so I could forewarn people against using Brighthouse for any of their insurance or financial needs. I've lost hours of my life on the phone with them, and the first number you use never works so you're transferred at least 2 times every time. MORE: Best life insurance companies in 2023. 29 people. Next number said the same thing and transferred me to a Dental Office. Data is a real-time snapshot *Data is delayed at least 15 minutes. 2023 CNBC LLC. Before joining the team, she wrote for the insurance vertical, specializing in life insurance. The companys one-year. Were here to support you and your business. Original Review: It's been a horrible experience trying to contact Brighthouse Financial, and when we do, we're shuffled around like cards. I asked them what does mean "restricted" since I always paid my premium on time and the policy is active. Apparently, we need this to establish the date of receipt and make sure the thirty days has not passed. 1 Financial data is as of June 30, 2022, rounded to the nearest $1 billion. Brighthouse Financial is an independent company that is no longer part of MetLife. Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Retaining and Growing Client Relationships, Learn how we can support you, your clients, and your business, Do Not Sell or Share My Personal Information. Why is this so complicated with OUR money? Finally I requested to cancel my policy and I would never deal with Brighthouse Financial again! Called their hub in Charlotte who told us to call MetLife in Troy, Michigan. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates. For assistance logging into this site: Visit our Website Help page. Unsubscribe easily. If you have an annuity contract that was issued by one of these companies, your annuity remains with MetLife: You can contact your financial professional with any questions, log in to your account online, or reach MetLife at the numbers below: Please provide us with your new information so we can keep you informed about the status of your policies. Clients should seek advice from a qualified tax professional for complete details. All rights reserved. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Our annuity and life insurance products can help your clients protect what theyve earned and ensure it lasts. Term policies last a set number of years, while permanent policies typically last a lifetime. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to . Create new login Your search has returned over 50 results. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service. He, like the first guy, cannot find the same document (the delivery receipt). They told me my policy was "restricted." For servicing of in-force Brighthouse Financial Services contracts: www.brighthousefinancialpro.com. When the 1 month period actually begins is in question. The scoring formula takes into account consumer experience, financial strength ratings and complaint data. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Power 2022 U.S. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. and how he needs that coding to access records. Visit our Frequently Asked Questions or call Online Servicing Support at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. Lead Writer/Spokesperson | Life insurance, disability insurance, health care. Calculate. Use the link in the email to verify your account and log in. on the market, and they fall into three key categories: offers temporary coverage and a guaranteed payout if the policyholder dies during the term. Decide which, , if any, you want the policy to include. Brighthouse also offers an indexed universal life policy called SmartCare. Trying to get a very simple issue fixed is absolutely awful. Pre-qualified offers are not binding. Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance). Please select the Line of Business for this transaction. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. My advisor has been in the business for 30+ years. REPRESENTATIVES, Sorry, we couldn't find any results matching. Disclaimer: NerdWallet strives to keep its information accurate and up to date. This profile has not been claimed by the company. This information may be different than what you see when you visit a financial institution, service provider or specific products site. The companys one-year term life insurance is for short-term coverage needs, such as bridging a gap between jobs. If you have trouble loggin in, please call us at(800) 504-0739. If the insurance company which issued your policy became subsidiary of Brighthouse Financial and was separated from MetLife, you will have begun to receive legally required correspondence and notifications. Visit our Help Center for additional support. Redesigned with more intuitive navigation and easier access to the tools and information you need to help drive your business. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: Individual long-term care servicing support: Interested in becoming a supplier? Here is a list of, Brighthouse Financial life insurance policies, Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year terms. Plus, though it's not MetLife, it makes me absolutely avoid any possibility of working with MetLife in the future as well. Please read the fine print before you get long term insurance. Anyhow, she emailed out the forms to request the return of those funds. ConsumerAffairs is not a government agency. Enjoy reading our tips and recommendations. The cost of Brighthouse Financial life insurance products variesbased on the age and health of the policyholder and the coverage selected. Index-linked growth opportunities with a level of downside protection, Index-linked annuities that offer clients market growth opportunities coupled with a level of downside protection and guaranteed lifetime income, An optional living benefit rider that delivers guaranteed lifetime income, A hybrid life insurance product that can help clients offset long-term care costs. Brighthouse Financial earned 3.5 stars out of 5 for overall performance. Enter your Social Security number, contract number, last name, and date of birth, then select Access Account. President, Chief Executive Officer, Director, Chief Financial Officer, Executive Vice President, Executive Vice President, Chief Distribution and Marketing Officer, Executive Vice President, Chief Investment Officer, American Equity Investment Life Holding Co. Brighthouse Financial, Inc. is a holding company. For Brighthouse Financial business you should visit www.brighthousefinancialpro.com. Our partners compensate us. He couldn't find it. View our milestones. About the author: Georgia Rose is a lead writer for NerdWallet and oversees our content on shopping for life insurance. Use the left sidebar to navigate to specific sections of your contract. In contrast, MetLife focuses primarily on employee benefits. Now we have been on the phone for nearly 45 minutes. You can make one-time premium payments online without logging into an account. and how long you want the coverage to last. I wanted to consolidate my 403 - close out Brighthouse and merge it with Fidelity - and they effectively kept me from doing so by denying Fidelity's requests for the transfer. This scamming can happen via text, email or websites set up to look like the trusted company. Get answers to frequently asked questions. Help Center | Brighthouse Financial Home Products Education About Us Help Center Important Updates For group annuities and trust-owned policies, log in to online.metlife.com to view your employer-provided and payroll-deducted annuities or trust-owned life insurance policies Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. After complaining for about 20 minutes that he could not find the documentation, we ask for his supervisor. Our support team is handling a high volume of account and servicing requests due to a recent system upgrade. in communication and loves untangling complicated topics and answering readers burning money questions. Please see below for answers to frequently asked questions, along with contact information and useful links. Our content is intended to be used for general information purposes only. Then suddenly I was not able see my policy on my account. We value your privacy. In our life insurance reviews, our editorial team considers the customer and the insurer. If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial: Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), View prospectuses and performance reports, First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY), MetLife Insurance Company USA (now named Brighthouse Life Insurance Company), Metropolitan Tower Life Insurance Company. These businesses can add to earnings variability. We believe everyone should be able to make financial decisions with confidence. Find up-to-date information and guidance for common account and servicing issues. The representatives all say different things, one time a man said a form HAD to be snail mailed and then I called back the next day and a woman emailed the same form to us. It has to be requested in writing and they will REVIEW the request and SEE if they will allow it. Low volume of complaints compared to companies of a similar size. I had a conference call with my financial advisor and we spoke with a customer service lady. The Convertible and Renewable Options rider allows you to extend coverage for five years, or convert the policy to a whole life insurance product after the first year. Try adjusting your search criteria and filters to continue. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Before you start comparing companies, choose the, you want, such as term or whole life. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet strives to keep its information accurate and up to date. Read our editorial guidelines. There are many types of life insurance on the market, and they fall into three key categories: Term life insurance offers temporary coverage and a guaranteed payout if the policyholder dies during the term. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: To ensure your call is routed to the proper team, please check your most recent statement for product type and policy number, which may be referenced when you call. Brighthouse Financial is one of the largest life insurance companies in the United States. Payments can be set up to start right away or at a future date, and they can last a specific number of years or for the rest of your life. We use AM Best ratings to confirm an insurers long-term financial stability and ability to pay claims. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. Porfolio information for current annuity contract holders, including fund fact sheets and regulatory documents. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. Click here to learn more about Brighthouse Financial. View our milestones, Do Not Sell or Share My Personal Information. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. To assess how insurers compare with one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. Many or all of the products featured here are from our partners who compensate us. How do I access my contract or policy online? Unsubscribe easily. 2023 MetLife Services and Solutions, LLC. Here is a list of our partners and here's how we make money. Individual Life Insurance Study. Well start sending you the news you need delivered straight to you. Your retirement. Check that the insurers youre considering offer the coverage youre looking for. Best Debt Consolidation Loans for Bad Credit, Personal Loans for 580 Credit Score or Lower, Personal Loans for 670 Credit Score or Lower. Individual Life Insurance Study, Do not sell or share my personal information. You can only purchase a policy from Brighthouse Financial with the help of a financial professional, such as an advisor. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial. Brighthouse Financial completed its separation from MetLife on August 4, 2017. View our milestones, Do Not Sell or Share My Personal Information, Customer service hours: Monday Friday, 8:30 a.m. 6:30 p.m. Current MetLife insurance companies do not sell or Share my Personal information, customer service lady access account considering! The author: Georgia Rose is a list of our partners and 's. Clients protect what theyve earned and ensure it lasts then select access.! 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